About Me

Service Experience Designer with expertise leading interdisciplinary teams and crafting user-centered solutions across industries such as people operations, hospitality, automotive, enterprise IT, and health tech. Proven ability to blend creative and strategic design thinking, research, and systems strategy to deliver award-winning experiences and innovative services. I am passionate about shaping impactful, future-forward experiences that bridge human needs with business goals.

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March 2024 - June 2024

BMW x SCADPro (Savannah)

Project Manager/ Team Lead

Lead an interdisciplinary team of 16 students for SCADPro x BMW Group collaboration to develop an innovation strategy blueprint.
Delivered a comprehensive strategy proposal and designed touch-points , having conducted user research, journey mapping and service blueprinting to identify opportunities.
Collaborated with multiple stakeholders to integrate innovation, design and technology into viable and feasible solutions for intrapreneurial talent development and retention.

November 2023 - February 2024

Marketeq (Miami)

Enterprise IT Service Design Intern

Create detailed journey mapping, user flow documentation and service blueprints to identify needs, expectations, pain-points and opportunities
Evaluate and optimise service delivery channels by applying systems thinking and generating insights through user feedback, data analysis and enterprise level research
Participate in workshops with experts, stakeholders, team members as well as to CEO to generate new ideas and solutions.

May 2022 - August 2022

HumanX (India)

Service Experience Design Intern

Conducted generative and evaluative research to better understand the health and fitness industry in India, also compiled a competitive audit report for the same.
Developed low and high fidelity prototypes of design improvements for revolutionary companies working across Data analytics, Fintech and OTT cloud transformation verticals.
Performed user research to analyse the behaviours of those consuming OTT content and identify their pain points for bettering platform engagement and retention.

Technical Skills
User Experience Design, User Interface, Service Blueprinting, Journey Mapping, Human Centred Design, Interaction Design, Wire framing and Prototyping (Figma, Adobe Creative Cloud), User Research and Usability Testing (Qualitative and Quantitative), HTML/CSS, Webflow, Microsoft Office, Lucidchart, Miro, Notion/ Jira/ Click Up, Canva, KeyNote, Fusion 360/ Rhino, Keyshot, Replit

Transferrable Skills
Systems Thinking, Stakeholder Engagement and Collaboration, Business Model Innovation, Data Driven Design, Workshop facilitation, Strategic and Creative Problem Solving, Project Management, Storytelling, Cross functional Collaboration, Chatter Coordination and Conflict Resolution

European Product Design Award (2024)
Earned an honourable mention in the interface category of the European Product Design Awards for excellence in design and functionality for the project “AskRyan”.

Indigo Design Awards (2024)
The project "AskRyan" performed extraordinarily at the Indigo Design Awards receiving 11 honours in total; Two Golds, Six Silvers and Three Bronzes.

3rd Place at SCAD StartUp (2023)
Ideated and pitched a service, "InJoy", created to break the barriers and stigmas associated with retirement and unleash the full potential of our elderly population.

Lextant Certification (2024)
Awarded the certification for Design Research and Insight Translation on behalf of Lextant (a market research consultancy) and the Contextual Research faculty at SCAD.

SCADAmp Certification (2024)

Successfully completed an intensive 18 hour long series of workshops by industry mentors to train to speak, visualise and connect in a professional environment.

SEAS Transactions Publication (2022)
Co-author of a paper on Green Packaging that is accepted for publication with the SPAST and CRC Press partnered Proceedings series: Science, technology and Society for Sustainability. It can be accessed here.

HMGMA x SCADPro (2023)
Winner of a project for Hyundai Motor Group Metaplant America (HGMA). It was focused on fusing sustainability, scalability and consistency into the brand experience and designing for the next gen.

Auror (2025)

Auror aims to enhance the employee experience in luxury hotels like Ritz Carlton by applying user-centred design principles. The project focuses on building an internal employee facing leadership initiative for improving staff engagement, operational efficiency, and retention, aligning with business goals to deliver service excellence.

Faith Equestrian Therapeutic Center (2024)

Faith Equestrian Therapeutic Center is an organization dedicated to helping individuals with physical, mental, and emotional challenges through equine-assisted activities. The goal was to craft a sustainable, impactful marketing approach to elevate the centre’s visibility, support its evolving services, and foster greater community engagement.

Forsyth Farmer's Market (2024)

The project focused on improving access to market information through enhanced signage and communication systems. By streamlining how customers receive market details, the solution reduces vendor burden and improves customer understanding of offerings of the market; that is focused on improving food accessibility and supporting the local community of the agrarian locality of Savannah.

CareMi (2024)

CareMi is a step towards redefining healthcare assistance for Alzheimer's caregivers. Recognizing the immense burden faced by caregivers in the U.S., this solution aims to improve their mental and physical health while empowering and supporting them for their role, ultimately creating a healthier, more sustainable caregiving environment.

Simplifying Primary Care (2024)

This project focuses on improving the new patient appointment process in a primary care facility. By addressing challenges such as finding a provider, scheduling appointments, and wait times, the solution enhances the patient journey, integrating technology and user feedback to create a smoother, more efficient experience that promotes higher patient satisfaction and streamlined healthcare service delivery.

Ideal Experience of a Cafe x Lextant (2023)

Awarded the Lextant Certification, this project leverages insights to create a seamless, memorable experience that aligns with the evolving needs of modern consumers. It explores how the physical space, service interaction, and brand identity can work in harmony to foster a welcoming and engaging atmosphere.

AskRyan (2023)

AskRyan is a project dedicated to enhancing the travel experience for senior travellers and their families by leveraging NLPs and generative AI. Its goal is to simplify and streamline the process. The project has also been recognised for its innovative approach at the Indigo Design Awards and the European Product Design Awards.

Amazon Experience (2024)

The project is focused on elevating the post-purchase journey for customers by streamlining the return process and enhancing notification systems. The solution ensures greater transparency and a seamless, trustworthy experience. This initiative aims to boost customer satisfaction and retention by making every interaction with Amazon more intuitive, responsive, and stress-free.

Kosh- Reconceptualising the traditional public library (2023)

Kosh is a visionary project that reimagines the traditional public library in India as a vibrant, tech-enabled hub for learning, creativity, and community connection. Kosh explores how libraries can evolve beyond bookshelves. Kosh aims to preserve the emotional and intellectual impact of libraries while future-proofing their role in society.

The best work starts with the right people.

Let's bring the magic alive!

Feel free to get in touch :)